Do you have any questions, uncertainties, or concerns? Don't worry, we've listed the most frequently asked questions and answers below. Still can't find the answer to your question? Send us an email at info@pulseride.be

Help! I don't know how to use the equipment!

No problem! We're ready to assist you with the necessary manuals. After all, you'll need to use it in stressful situations.

We believe it's crucial that users know how to use the equipment beforehand, as its use is your own responsibility.

Therefore, reading up on it beforehand is highly recommended. For this purpose, we provide both written and video instructions on our website.

Blackout on the track? The steps with QR codes to the videos will also be included in each kit, based on what you ordered.

Manuals are currently available in Dutch and English.

But how do I best put it in the kit?

In short: the way you want it. You'll receive a ready-to-use kit, but all we can say is: Assemble it however you like, so you know where everything is, how everything works, and make it a habit.

Where did you acquire your knowledge about using the equipment?

In short, in my job. And I've been doing it for 16 years this year (2025). Over the years, I've had various training courses. From basic first aid (resuscitation, stabilization, securing, procedures, etc.) to TECC (use of tourniquets, wound packing, chest seals, rescue blankets, pressure bandages, penetrations resulting in tension pneumatic ax, etc.). And I regularly receive further training. This leads to the certification, and I know what I'm talking about.

I don't see myself using the equipment, and situations where I might need it seem a distant prospect.

Which I also understand from the perspective of someone who has no experience with it. The events for which you need the equipment are (fortunately) not everyday items. But precisely because they're not everyday items, it's important to have them with you. Think of it as insurance. You pay for it every year, hoping you never need it. Because when you do need it, you're in trouble. But then you'll be very grateful that the insurance is there for you.

PulseRide is there for those moments too. Hence: Being prepared changes nothing. Until it changes everything.

And hey. Sometimes it's just a big bloody nose or your child's twisted foot. Or dirty hands. Even in those situations, you don't have to swear. So don't immediately think of horror and gore. Sometimes it's just handy. You have your basic personal care with you.

I've placed an order and I'm so excited I can hardly wait.

I always try to ship my orders within 2-3 days. But the type of job I'm describing naturally involves shift work. (Read: day-night-week-weekend-early-late-morning-to-evening or vice versa.) You'll receive an email when the time comes.

Damn, what I want to order is sold out.

Send me an email and we'll reorder it for you. Chances are I've already beaten you to it, but then you'll be sure to get your item.

I'm in a club and we want to buy kits/packs/materials in bulk.

Send an email to info@pulseride.be and we'll discuss the order and delivery time.

What happens if I'm not home during delivery?

If you're not home when the package is delivered, it will be taken to the nearest post office. You can always find out exactly where your package was delivered via track and trace. You can also let the courier know your delivery preference (e.g., a safe place) so they can accommodate your wishes.

My package is marked as 'delivered,' but I haven't received anything. What should I do?

Have you checked with your neighbors to see if the package wasn't delivered there? If it wasn't delivered there either, the courier might still deliver the package later today. If this isn't the case, you can contact us by email at info@pulseride.be.

I live nearby and would prefer to pick up my order.

No problem! Select 'pick up' and I'll contact you by email to arrange a pickup time.

Can I pay with a gift card?

Absolutely. You can enter the code with your order. The amount will then be deducted from your purchase price.

I'd like to know more about shipping and returns.

No problem. Click the link at the bottom of our website, or simply here.

I want to write a review because I realize this can really make a difference for a small business.

Great! > click here. And thank you! It really means a lot. And not just the positive stuff. Constructive advice and criticism are welcome; it's a learning experience and a building block.

Our webshop is always evolving. My mind rarely stands still. Would you like to make a difference yourself with an idea, suggestion, etc.? You can always let us know. One address: info@pulseride.be