Shipping

General

All goods and services are delivered as entered when ordering.

Countries of delivery

For now, our offer is only open to customers residing in the BENELUX, France or Germany. The items are intended for normal private use as well as for companies.

Deadline

PulseRide must deliver the product within 30 days of the conclusion of the contract.

Barring exceptions, which will be mentioned at the time of the order, we will try to ship the purchased products within the 5 working days after order and payment by us.

When the order is shipped you will receive a shipping confirmation. Can't find it in your mailbox right away? Then be sure to check that it has not ended up in the spam.

Transport company

PulseRide determines which transport company will deliver the goods purchased by the buyer.

In most cases, products ordered within Belgium are delivered the next working day after shipment. It is always possible that a package may be delayed. Unfortunately, PulseRide is not responsible for this and we have no control over this.

When we ship and register the package, you will receive a track & trace code via email so you can track the status of your package.

Damage or loss

Is your product damaged during shipping or was it lost? Goods are shipped at PulseRide's risk and will thus be reshipped by PulseRide.

Our liability in case of delivery problems is limited to the value of the items proven not to have been received by the customer and their shipping costs.

If you yourself have chosen a carrier other than the one offered by PulseRide, you must contact your carrier to have your losses compensated.

Correct data

When placing your order, you should check your own address thoroughly. After all, errors in the address provided are your responsibility as a customer. When an order is returned to us because of an incorrect or incomplete address provided by you as a customer, we will automatically charge you 6 euros to resend the package to your correct address, even if you choose not to resend the order but to have it refunded.

Also in case your package is not picked up at the post office, you as a customer will have to pay a 6 euro fee to resend or cancel your package.

Shipping costs

Shipping costs are charged per country where the order was placed.

We provide free shipping for purchases over 200 euros.

Returning

Return address

PulseRide

Eigen Haard 33

2200 HERENTALS

Right of Withdrawal

Not completely satisfied with your purchase? No problem!

•  Send us an email at info@pulseride.be stating your order number and purchased items. Do this within 14 days of receiving your product.
•  From this contact in which you make clear that you want to appeal to the right of recall, you must return the entire order within 14 days. You can create your own return label with a carrier.
• If we receive the return outside 14 days, we cannot accept it and will not refund it. We can then deliver them back to you (after payment of shipping costs).
• Only items that are in their original and undamaged packaging, together with all accessories and invoice or proof of purchase can be taken back.

Under no circumstances will be taken back:

- used, soiled, damaged or incomplete articles

- articles of which the packaging (or part thereof) has been opened

- articles that have been tailor-made for the customer

- articles which by their nature cannot be returned, i.e. sealed goods for health or hygiene reasons

The refund of the item will be made after receipt and inspection of the items by PulseRide. The return costs under the right of withdrawal will be borne by the consumer.

Wrong order delivered

Does the product you received not match what you ordered? Ask PulseRide at info@pulseride.be to take back the incorrect delivery.

Send your entire order back to PulseRide. Upon receipt and verification of the return, we will ship the correct product at our expense and the cost of the return will be refunded to the consumer. The latter subject to submission of payment for return shipping costs.